Refund Policy

At Kale The Hemp Club, we are committed to providing high-quality hemp products and an honest customer experience. Due to the consumable nature of our items, we do not accept returns of any products, but we do have a refund policy in place to ensure fair compensation.

If your order arrives damaged, incorrect, or defective, please contact us within 7 days of delivery at support@thekaleclub.com with:

• Your order number
• A clear photo or video showing the issue

Once verified, we’ll issue a replacement, refund, or store credit, depending on the situation.

We do not accept returns on any products, including, but not limited to:

• THCA flower
• Concentrates
• Screw-On Cartridges
• Disposables
• Edibles
• Pre-Rolls
• Hemp Wraps

Trying us for the first time? If you’re not satisfied with your first purchase, contact us within 7 days of your order date and we’ll offer a one-time store credit (up to the value of the product).

Note: This guarantee is valid only for first-time customers and is limited to one use per customer.

1. Email us at support@thekaleclub.com within 7 days of delivery.

1. Include your order number and photos/videos of the product.

1. Await our instructions for next steps.

We’re here to help.

Email: support@thekaleclub.com
Phone: (402)-306-5414 
Business Hours: Monday - Friday 8:00 AM to 5:00 PM Central Time (CT)